Blog

Monthly Archives: May 2010

Managing Client Expectations Is Critical...

May 9, 2010

A whirlwind of conferences this past month - attending 5 conferences in 3 weeks! Crazy! And through this hectic travel period, attention was required to keep and nurture new accounts across multiple time zones around the globe, along with the other pleasures of keeping a business growing.

Keeping customers excited and happy to be doing business with me has always been a high priority. So how do I cope in chaotic times such as I've just come through? With 2 key tools:

• The first is a practice - one that I have long preached: always manage the expectations beings set and be sure to deliver to them… or be ready to explain why you couldn't.
• The second is using the tools available to me (what did we do before the Blackberry... cell phones… laptops… VPN… J ). The upshot of this focus and commitment to our clients was that we closed the best quarter in the record of Xpertdoc history (you can read m... Read more